Privacy Policy

Kory's Hauling ("we," "our," or "us") respects your privacy. This policy explains how we collect and use your information.

Information We Collect

When you request a dumpster rental, we collect:

• Contact Information: Name, phone number, email address, company name
• Service Details: Delivery address, bin size, material type, delivery date
• Project Information: Site contact details, special instructions
• Communication Records: Text messages, emails, and call logs

How We Use Your Information

We use your information to:

• Coordinate dumpster delivery and pickup
• Send you order confirmations and status updates
• Communicate with you about your rental
• Process payments and send invoices
• Improve our services

SMS Text Messaging

By providing your phone number and consenting to SMS:

• You agree to receive automated text messages about your order
• Messages may include: order confirmations, delivery updates, vendor assignments, pickup notifications, and service updates
• Message frequency varies based on your rental activity
• Message and data rates may apply from your carrier
• You can opt out anytime by replying STOP
• Reply HELP for assistance

We use Twilio for SMS delivery. Your phone number will not be sold or shared with third parties for marketing purposes.

Carriers are not liable for delayed or undelivered messages.

Email Communications

If you provide your email:

• You'll receive order updates and confirmations
• You can opt out of promotional emails anytime
• Service-related emails (order updates) cannot be disabled

Information Sharing

We share your information only with:

• Vendor partners who fulfill your dumpster rental
• Payment processors (if applicable)
• Service providers who help us operate our business

We do NOT sell your information to third parties.

Data Retention

We retain your information:

• During your active rental period
• For 7 years after completion (for business records)
• Unless you request deletion (subject to legal requirements)

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Withdraw SMS consent (reply STOP)

Legal Entity

This service is operated by:

Legal Entity: BKOR INC
Trade Name: Kory's Hauling

California Residents

Under CCPA, California residents have additional rights. Contact us for details.

Changes to This Policy

We may update this policy. Changes are effective when posted.
Last updated: October 12, 2025